Shipping & delivery

We pack and send orders with care. Delivery times can vary depending on what you order and where it is being sent.

Standard prints

Our standard prints are printed to order, so please allow time for them to be produced before they are dispatched.

Most orders are prepared within 3–5 business days. UK delivery is then normally around 2–4 business days after dispatch.

Prints are carefully packaged using sustainably sourced, recyclable packaging and are normally shipped flat where their size allows.

These timings are estimates rather than guaranteed delivery dates.

If a print is lost or damaged in transit, please contact us and we’ll put it right.

Original paintings

Original paintings are carefully wrapped and packaged before they are sent.

When Freddie sends an original painting, she uses a tracked delivery service with appropriate insurance. We’ll send you the tracking information once it has been dispatched.

If an original is lost or damaged in transit, please contact us straight away.

Print Club

Print Club follows a monthly schedule rather than our normal dispatch times.

Print Club prints are normally posted around the 27th of each month.

UK postage is included in the £9 monthly membership price.

Monthly Print Club prints are sent by untracked UK post.

If your Print Club print appears to have been lost or arrives damaged, please contact us and we’ll arrange a replacement at no extra cost.

If your photograph is chosen for that month’s painting, the original painting is sent to you separately by tracked and insured UK delivery at no extra cost.

Print Club is currently available in the UK only.

International orders

For products that are available internationally, shipping options and prices are shown at checkout.

International delivery times vary by destination and may be affected by customs or local postal services.

The customer is responsible for any import duties, taxes or customs charges that may apply in their country unless stated otherwise at checkout.

Delays

Occasionally an order can be delayed by postal disruption, production issues or other circumstances outside our reasonable control.

If we become aware of a significant delay, we’ll do our best to keep you informed.

Questions about delivery?

If you have any questions about an order or think something has gone missing, please contact us using the details on our Contact Information page.