Returns & refunds

We hope you love what you order. If something isn’t right, please get in touch and we’ll help.

Changed your mind?

For most items bought online, you can tell us within 14 days of receiving your order that you’d like to return it.

You then have another 14 days to send it back.

Unless the item is faulty, damaged or we sent the wrong thing, you’ll normally need to pay the return postage.

Commissioned paintings

Commissioned paintings are created specifically for an individual client, so the normal change-of-mind return right may not apply.

Once the details and price of a commission have been agreed, 50% of the price is paid before Freddie starts work.

If you decide to cancel after Freddie has started work, Freddie may keep or charge a reasonable amount to cover the work already completed and any costs incurred. Any amount retained will reflect the work actually done rather than being an automatic cancellation fee.

When the painting is finished, Freddie will send you a photograph of the completed work. The remaining 50% is due before the original painting is sent to you.

This doesn’t affect your rights if the finished work is faulty, damaged or not as agreed.

Something damaged, faulty or wrong?

Please contact us as soon as you can.

If something arrives damaged, a photo is helpful. We’ll arrange a replacement, repair or refund as appropriate.

Print Club

You can cancel your Print Club membership at any time.

Cancelling stops future renewals. If you’ve already paid for a month, you’ll normally still receive that month’s print.

This is separate from any legal cooling-off rights you may have when you first join.

If a Print Club print is genuinely lost in the post or arrives damaged, please contact us and we’ll replace it at no extra cost.

Refunds

Where a refund is due, we’ll return it to your original payment method.

Your bank or card provider may take a little longer to show the money in your account.

Your legal rights

Nothing in this policy affects your rights under UK consumer law.

If you want to cancel or return something, please contact us using the details on our Contact Information page.